24Casino Privacy Policy

At 24Casino, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our platform at 24casino.bet. By using our services — whether you visit us for a 24 casino login, explore a 24casino bonus, or simply browse our game library — you acknowledge and agree to the practices described in this document. We encourage you to read it carefully before registering or continuing to use our services.

Who We Are

24Casino is operated by 24Play LTD (Barge straat 1) and its fully owned subsidiary 24Play LTD (Hollandia 24). Payments are processed by 24Play LTD. We hold a valid Curaçao Master License (No. 34389464EU), and we operate as a licensed online gambling platform offering slots, live dealer games, table games, and sports betting to players worldwide. If you have any questions about how we handle your data, you can reach our support team 24/7 via live chat or email.

Information We Collect

When you register at 24Casino, use the 24casino app, or interact with our services in any way, we may collect the following categories of personal information:

Identity data: Full name, date of birth, username, and password
Contact data: Email address, phone number, and postal address
Financial data: Payment method details, deposit and withdrawal history, and transaction records
Technical data: IP address, browser type, device identifiers, and login timestamps
Usage data: Pages visited, games played, bonus codes entered (such as a 24casino promo code or 24casino bonus code), and session durations
Verification data: Government-issued ID, proof of address, and source of funds documents required for KYC compliance
Communications data: Records of your interactions with our customer support team

How We Use Your Information

Here at 24Casino, we use the data we collect for a range of specific, lawful purposes. We do not sell your personal data to third parties for marketing purposes. Below are the main reasons we process your information:

To verify your identity and process your 24 casino login register request
To manage your account, deposits, withdrawals, and bonus claims
To comply with our legal obligations, including anti-money laundering (AML) regulations
To prevent fraud, problem gambling, and other prohibited activities
To send you relevant promotional communications, including details about 24casino no deposit bonus codes or weekly offers, if you have opted in
To improve our platform, including mobile performance via the 24 casino app
To enforce our Terms and Conditions and respond to support queries

Legal Basis for Processing

Our 24Casino platform processes personal data under several legal bases, depending on the purpose:

Contractual necessity: Processing required to provide you with our services
Legal obligation: Compliance with licensing, AML, and responsible gambling regulations
Legitimate interests: Fraud prevention, security monitoring, and platform improvement
Consent: Marketing communications and optional cookies — you may withdraw consent at any time

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These help us remember your preferences, analyse traffic patterns, and understand how players interact with features such as 24casino slots, the 24casino bonus section, and the VIP area. You can manage or disable non-essential cookies through your browser settings, though this may affect some features of our site.

Types of Cookies We Use

Essential cookies: Required for basic site functionality, including maintaining your login session
Analytics cookies: Help us understand site usage patterns and improve navigation
Marketing cookies: Used to deliver relevant promotions, which may include 24casino free spins offers or bonus notifications (with your consent)

Data Sharing and Disclosure

At 24Casino, we do not sell, rent, or trade your personal information. However, we may share your data with trusted third parties in the following circumstances:

Payment processors: To facilitate deposits and withdrawals through supported methods such as Visa, Mastercard, cryptocurrency, ezeeWallet, and others
Game providers: Certain technical data may be shared with our software partners (such as Betsoft, Nolimit City, Hacksaw Gaming, and others) for game delivery purposes
Regulatory and legal authorities: Where required by law, our Curaçao licensing authority, or court order
Fraud prevention services: To detect and prevent suspicious activity on your account

Data Retention

We retain your personal data for as long as your account remains active and as required by applicable legal obligations. Following account closure, we may retain certain records for up to five years in order to comply with anti-money laundering laws and licensing requirements. After this period, your data will be securely deleted or anonymised.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data that we hold:

The right to access your personal information
The right to correct inaccurate or incomplete data
The right to request deletion of your data (where no legal retention obligation applies)
The right to restrict or object to certain types of processing
The right to data portability in a structured, machine-readable format
The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our support team via the Contact Us page on 24casino.bet. We will respond to all requests within 30 days in accordance with applicable data protection laws.

Security Measures

We at 24Casino implement industry-standard security protocols to protect your personal and financial data. These include SSL encryption, secure server infrastructure, and strict access controls. While no system can be entirely immune to risk, we are committed to continually reviewing and strengthening our security measures to keep your information safe.

Restricted Jurisdictions

Our services are not available to residents of certain jurisdictions, including Afghanistan, Cuba, Iran, Iraq, Israel, North Korea, Serbia, Sudan, Syria, the United States, and Yemen, among others. We do not knowingly collect personal data from individuals in these territories. If you are located in a restricted region, please do not attempt to register or use our platform.

Children's Privacy

Our 24Casino platform is strictly for adults aged 18 and over (or the legal gambling age in your jurisdiction). We do not knowingly collect or process data from minors. If we become aware that a person under the legal age has provided us with personal data, we will delete that information and close the associated account immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of 24Casino after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way our 24Casino platform handles your personal data, please do not hesitate to contact us. Our customer support team is available 24/7 through live chat and email. We are here to help and committed to addressing your privacy queries promptly and transparently.

Content updated: July 12, 2026